Wally and Walter are Workers.
Cathy is a Customer.
STORY A Cathy arrives at the hardware store and approaches the counter.
STORY B Cathy arrives at the hardware store and approaches the counter.
STORY A Wally is fixing a BBQ at the counter, Walter is looking for a product out back.
STORY B Wally is fixing a BBQ at the counter, Walter is looking for a product out back.
STORY A Wally ignores Cathy.
STORY B Wally acknowledges Cathy and lets her know Walter will be right with her.
STORY A Cathy stands there awkwardly, wondering if Wally will help her.
STORY B Cathy browses the shop, content that Walter will be with her soon.
STORY A Cathy looks around nervously, wondering why Wally won’t acknowledge her.
STORY B Cathy keeps browsing the store and her attention wanders to a New Product.
STORY A Cathy shuffles around anxiously, clearing her throat to attract Wally’s attention.
STORY B Cathy returns to the counter and asks Wally about the New Product.
STORY A Wally keeps ignoring Cathy.
STORY B Wally helps Cathy.
STORY A Walter returns from the back, Cathy is gone.
STORY B Walter returns from the back, Cathy is there. And, has an extra product to buy.
STORY A Wally is happy he finished fixing the BBQ.
STORY B Cathy is happy with the New Product she unexpectedly found.
STORY A Cathy never returns.
STORY B Cathy returns the next day to buy some of the New Product for her friends.
I wish STORY A wasn’t something I witnessed, but it was.
Everything you do sends a message to your Customers.
Don’t be a Wally.